Overgezet
Rank change
My Rank has changed. How do I change my current clothing item to reflect my new rank? If your rank has changed and you want to reflect this on your current clothing item, please deliver the clothing item to Schijvens Corporate Fashion, Terminal 107, ...
Contact Information
Customer service Customer service: Monday to Friday, 08:30–17:00 hrs Telephone: 085-060 1071 E-mail address: bedrijfskleding@klm.com How long does it take to get a response from customer service? Customer service will answer your question by phone or ...
Delivery Time
How long does a delivery take? Delivery time is up to 15 working days. Please note: Allow for longer delivery times during this transition phase. Hoe word ik geïnformeerd wanneer het langer gaat duren voordat ik mijn pakket ontvang? Jouw pakket zal ...
Partial deliveries
Is a package sent only when it is complete, or are partial deliveries also dispatched? If a complete package can be sent within 15 working days, we will do so (including alterations) with a single delivery. In the event of unavoidable backorders that ...
Luggage repairs
Luggage Repairs Is your suitcase broken? Visit Terminal 107, and we will check if your suitcase can still be repaired. If your suitcase cannot be repaired, you will receive a new one. The repair takes a maximum of 30 minutes per suitcase Terminal ...
Fitting Appointment
How and where to make a fitting appointment? Please schedule your fitting appointment in the appointment calendar. You will find it in the web shop menu. You are welcome to try on clothing items in the privacy of our spacious fitting rooms at ...
Item from pack slip not delivered
An item on my packing slip was not delivered Schijvens Corporate Fashion scans every item before it is packed. If you miss an item, please e-mail Schijvens Corporate Fashion's customer service immediately at bedrijfskleding@klm.com, or phone 085-060 ...
Change current order
How do I change my current order? If you have already confirmed your order online, it is no longer possible to change your order yourself. Please contact Schijvens customer service to make the necessary changes How do I change the size of an item I ...
Shoe Sizes
How do I state my shoe size? The basic shoe size is recorded in the first 2 digits. Followed by 0 for standard width; 1 for a slightly wider fitting; 2 for extra wide; 9 for an extra-narrow fitting. For example: 430 is a size 43 shoe of standard ...
Wolky Shoes
Kan ik nog steeds langskomen om Wolky schoenen te passen in Gebouw 107? Can I visit Terminal 107 to try on Wolky shoes? You certainly can. You do not need an appointment for this. The full range of shoes is available at Terminal 107, so you can try ...
Returning an Incorrectly Shipped Item
I received an item I did not order If you have received an item that you did not order, contact Schijvens Corporate Fashion customer service by phone or e-mail. Customer Service Customer service: Monday to Friday, 08:30–17:00 hrs Telephone: 085-060 ...
Sustainability Schijvens
What does Schijvens Corporate Fashion do in terms of sustainability in corporate clothing and uniforms? Corporate clothing from Schijvens Corporate Fashion is made from recycled cotton and recycled polyester. No new raw materials are used in this ...
Handing in old uniform items for recycling
What can I do with an item I no longer wear? There are several options: Re-use If you have items that you no longer wear, but which are still in good condition, please return them to us. At Schijvens we inspect such items to decide whether they can ...
Tracing an order
I haven't received anything, although the web shop indicates the package has been sent. Dit komt omdat ‘Verzonden’ op de webshop betekent dat de order is overgezet naar het ordersysteem van PostNL, en nog niet per se dat het pakket op weg is naar het ...
Damaged, broken or no longer functioning items
I have a damaged, broken or no longer functioning item, what should I do? We regret to hear that your item is damaged. If it concerns an item from your last reissue, we can replace this item for you. You have two options. You visit us in Building ...
I am leaving the organisation or have a new position
End of service or change of position At the end of your employment period or if you are transferred to a position without uniform or one with a different clothing package, please hand in your uniform, clothing and accessories at Schijvens, Terminal ...
First time logging into the webshop
Webshop The webshop is accessible via the following link: Webshop KLM Log in to the web shop with HABILE If you have logged in to the KLM environment via habile (with a ping ID), click the blue HABILE login link on the web shop login page. You will ...
Logging as a bulk order client
I want to log in as a bulk order client If you are a bulk order client, log in with your employee number preceded by your business unit and followed by 'BULK' (e.g. KLM12345BULK). Note: Enter your employee number without any leading zeros. Then press ...
I get a blank screen when logging in
I get a blank screen when logging in Use Chrome or Edge to access the web shop. Internet Explorer does not support the web shop.
I forgot my password
I forgot my password Enter your employee number under user name, on the web shop login screen, with your business unit preceding the employee number. (See the example with employee number 1089765, below.) For KLC and MP, enter KLM as business unit, ...
I live abroad, will my package be sent?
I live abroad, will my package be sent? We only send clothing to home addresses in the Benelux. If you live outside the Benelux, you can pick up your package at Terminal 107. Size changes abroad For international employees, sizes are determined by a ...
How do I order loan items?
Loan Items If you need an item on a temporary basis, for example maternity clothing, please e-mail this to bedrijfskleding@klm.com or visit Terminal 107, where the items will be provided under a loan and return arrangement. Terminal 107 Fitting Room ...